You describe what’s happening in plain language — “my emails are going to spam at Gmail,” “is my DMARC set up correctly?”, “I switched ESPs and placement dropped” — and the IA Assistant diagnoses the issue using your actual account data, then guides you through the fix. It’s available in every plan and activates automatically when you log in.
What can the IA Assistant do?
The IA Assistant is designed to do four things well:
- Diagnose deliverability issues by analyzing your specific sending situation rather than giving generic advice
- Check your authentication status — SPF, DKIM, and DMARC alignment — and explain what (if anything) needs to change
- Walk you through the right checks in the right order so you’re not guessing which lever to pull first
- Recommend concrete next steps — authentication fixes, list hygiene actions, content changes, or reputation recovery moves — based on what it sees in your account
Unlike a generic chatbot, the IA Assistant references your real account data when answering: your IA Reputation Score, Placement Tester results, Domain Reports, and DMARC reports. That means its recommendations are grounded in your sending reality, not averages from a knowledge base.
How is the IA Assistant different from a generic AI chatbot?
The IA Assistant combines an AI model with the diagnostic playbooks used by InboxAlly’s in-house deliverability team. The same logic InboxAlly’s experts apply when helping customers manually is what the Assistant follows when it walks you through a problem.
Three things make the IA Assistant different from a generic AI chatbot:
- Account-aware — it sees your real sender reputation, placement test history, email authentication status, and DMARC data
- Expertise-grounded — its diagnostic logic mirrors how InboxAlly’s deliverability team troubleshoots a real case
- Action-oriented — every diagnosis ends with a concrete next step, not a list of possibilities
What questions can I ask the IA Assistant?
You can ask the IA Assistant in your own words. A few examples to get you started:
- “Why did my Gmail open rate drop yesterday?”
- “Is my SPF record set up correctly?”
- “I switched from Mailgun to SendGrid and now I’m landing in spam — what should I check?”
- “How do I read my Domain Report?”
- “What’s the next thing I should fix to improve my IA Score?”
- “Is my domain ready to send to a larger list this week?”
- “My DMARC policy is set to ’none’ — should I change it?”
- “I’m getting blocked at Outlook. Where do I start?”
The Assistant pulls the relevant data from your account, walks you through the diagnostic, and tells you what to do next.
When should I use the IA Assistant?
The IA Assistant is most useful when:
- You’re new to InboxAlly and want a guided introduction to what to look at first
- Something changed — new ESP, new domain, new template, new list segment — and placement dropped
- A metric moved in a direction you don’t understand (IA Score dropped, Gmail inbox placement fell, complaints spiked)
- You see a Domain Report flag and aren’t sure what it means or how serious it is
- You’re about to send to a larger audience and want a sanity check on your setup first
You can also use it as an alternative to digging through documentation. If you’d rather ask a question than read an article, that’s exactly what it’s built for.
What data does the IA Assistant use?
The IA Assistant draws on the data already in your InboxAlly account, including:
- Your IA Reputation Score and how it’s trended over time
- Placement Tester results across providers (Gmail, Outlook, Yahoo, and others)
- Domain Reports showing authentication status and reputation signals
- DMARC report data, where available
- The configuration of your Sender Profiles and Sender Emails
The more data your account has accumulated, the more specific the Assistant’s answers can be. New trials get useful guidance from day one, but accuracy improves as you run tests and send real campaigns.
Should I use the IA Assistant or troubleshoot manually?
You don’t have to use the IA Assistant — InboxAlly’s knowledge base covers every diagnostic step it walks through, and many articles include manual self-diagnosis references. The two work well together:
- Use the IA Assistant when you want a fast, account-aware answer
- Use the knowledge base when you want to understand the underlying framework, learn the “why,” or investigate without context-switching into the app
Articles like Why are my emails going to spam? and How to repair email sender reputation are designed to pair with the Assistant — the Assistant runs the diagnosis on your account; the articles explain the underlying mechanics.
How do I access the IA Assistant?
- Log in to your InboxAlly account at app.inboxally.com.
- Open the IA Assistant from the app sidebar.
- Describe your situation in plain language and follow its guidance.
If you don’t have an account yet, start a free trial of InboxAlly — the IA Assistant is included, along with the Setup Wizard, Placement Tester, Domain Reports, and seed emails.